Robert Gross

Professional IT Technician

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About Me

Highly qualified IT Technician with robust troubleshooting and excellent interpersonal skills to assist with end-user support. Possesses a comprehensive knowledge of computer (PC/MAC) hardware and software, as well as mobile devices (iOS/Android). Over 7 years of experience troubleshooting, diagnosing and repairing workstations, laptops and mainframes. Graduated Magna Cum Laude with an Associate’s degree in Computer Network Administration.

Education

2001 - 2004Continuing Education
Certifications and Training
  • Comptia A+ (10/2012)
  • Comptia Net+: Certificate of Completion
  • Windows 7 Advanced: Certificate of Completion
  • Upgrading Your Skills to MCSA Windows 8.1: Certificate of Completion
  • Windows 10: Update for IT Pros: Certificate of Completion
2010 - 2012Associates of Applied Science
Honors and Awards

Hardware

Software

Web Designer

Work Experience

01

IT Technician

Responsible for end-user desktop support via phone, remote access (VNC & RDP), and client-side

Responsible for end-user desktop support via phone, remote access (VNC & RDP), and client-side

UI/UX Designer

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02

03

HTML Developer

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Photoshop

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04

Milestones Achieved

1000

Projects Done

1700

Testing

9000

Clients

2500

Likes

Portfolio

Skills

WEB DESIGNER 35% Complete (success)

70%

JAVA SCRIPT 35% Complete (success)

50%

CSS 35% Complete (success)

85%

HTML 35% Complete (success)

85%

GRAPHIC DESIGN 35% Complete (success)

70%

Clean Design

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Mobile Applications

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Support

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Marketing

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Contact

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