Robert E. Gross
COMPUTER PROFESSIONAL
Mainframe Technician / P.C. Repair
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HIGHLY QUALIFIED PROFESSIONAL with solid technical and management skills. Extremely
knowledgeable regarding equipment and techniques utilized in cutting-edge business environments.
Combine strong planning, organization and consensus building qualifications with effective writing
and presentation skills. Experienced in analyzing and streamlining systems and operations to
increase productivity,
quality, and efficiency.
Qualified to work in organizations that will benefit from expertise in:
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System Set-Up and Configuration
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Computer / Mainframe Repairs
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Troubleshooting and System Optimization
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Comprehensive Preventative Maintenance
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Productivity and Performance Gains
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Back-Up and Data Recovery
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PROFESSIONAL QUALIFICATIONS:
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Extremely proficient with a full range of peripheral equipment including scanners, printers, digital
camera, web cameras, and routers. Demonstrated expertise in installation, configuration, and
customization for
diverse end users.
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Experienced at installation of hard drives, IDE cables, CD and DVD drives.
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Expert in installing and working with MS Windows operating systems including '95, '98, 2000, ME
and XP Professional and Home.
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Skillful in using the Microsoft Office Suite including Word, Access, Outlook, and Excel.
EMPLOYMENT:
Manpower/IBM, Poughkeepsie, NY
Manufacturing Technician:
July 2008 - Present
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Ensured proper testing procedures and diagnosis of customer ordered mainframe parts.
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Inspected customer ordered parts to ensure visual defects were limited.
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Trained newly hired Manpower employees to the system that met my expertise.
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Ensured proper failure analysis on the defective customer orderd ine parts.
Manpower/IBM, Poughkeepsie, NY
Maintenance Support:
June 2007 - July 2008
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Was properly trained by current certified operator's to establish better knowledge of maintaining tools.
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Completed monthly preventative maintenance of tools.
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Responded to maintenance emergency pages for select tools.
Manpower/IBM, Poughkeepsie, NY
Mainframe Technician:
June 2007 - July 2008
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for performance and dedication and received a raise in October 2005.
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Ensured proper testing and diagnosis of received field parts.
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Conversed d daily with different commodity part managers/owners.
EDUCATION:
THE COLLEGE OF WESTCHESTER, White Plains, NY
Associate of Applied Science: Computer Network Administration
Graduated: 2004
Honors and Awards
- Magna Cum Laude Graduate
- President's List
- Recipient: Gold W Award for Professional Attire
LANDMARK COLLEGE, Putney, VT
Associate of Applied Arts: Liberal Arts
Graduated: 2000
References:
Michael Fortine: (845-433-9705)
Ray Aquino: (845-433-2382)
Karl Oppenheimer: (845-433-9705)